Q: Is shipping free?
A: Yes, unless otherwise indicated. From time to time we offer free + shipping promotions. That means the item itself may be free, but you will be required to pay for shipping & handling. Those products are clearly marked as promotions.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For orders in the United States, it may take up to 4 weeks, for popular items or during holidays it could take up to 6 weeks. We've made every attempt to mark popular items or items shipping from international distribution centers to make you aware of longer shipping dates.
We may be able to get your item shipped faster, be aware that international shipping fees can be extremely expensive. Contact us if you're interested in faster shipping and we will give you the rate information.
Q: Why does shipping take so long?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! Many of our suppliers are international. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: How can I track my order?
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: No. At this time we are only shipping withing the United States.